Technology has Brought Huge Savings to DHL
The technological innovation that DHL Supply Chain has developed in Mexico (use of robots for administrative functions, 3D printing and the growing real-time visibility of processes for its customers) generated savings of up to 30% last year, and is already an example for other countries (Australia and Japan), said his vice-president of the Transport sector, Juan Carlos Aderman.
“We are looking for the best solutions for our clients in all sectors, which increasingly see us as strategic allies. Thanks to that, last year we added 18 more customers, so we already have more than 160, “he said. The DHL subsidiary ended the year with more than 450,000 shipments throughout the country, made by the 500 transport companies that provide the service (of which they added 50 in the last twelve months).
Without being able to offer more details of the company, the executive said that there was double-digit growth in its turnover, despite the various complications of 2018, because it was the last year of a six-year term and that the confidence gained is increasingly higher, so this year could have similar behavior.
During a visit to the facilities located in the State of Mexico, Juan Carlos Aderman was asked about the sectors that represent the greatest challenges for adding new clients:
“It is difficult to answer because there are many differences. We have prepared ourselves to have specialized personnel in each one and generate solutions that generate value. In the technology sector, greater security of the loads is sought; in the pharmacist, the best in temperature control. In both they recognize us. The closeness we have with customers has helped us a lot, they even come to our facilities to work on specific aspects, “he said.
More Robots This Year
The savings generated by the operation of DHL Supply Chain last year will be invested in continuing with the adaptation of technology, which will involve acquiring at least six more robots, in addition to the three already in operation. His vice-president of the Transportation sector explained that it is not necessarily about big machines, but that they are part of the so-called robotic automation processes, that is, software robots that help to streamline mundane, repetitive and non-cognitive workflows, which allow their staff can focus with new vigor in direct customer service.